About the Role
As a key member of the Operations team, you wil take an
active part in ensuring the smooth day-to-day running of
the venue. This is an excelent opportunity for someone with
a background in administration and/or front-line customer
service to apply their skils within a community venue.
You wil improve visitor experience: as the first point of
contact on Reception. You wil provide outstanding
customer care to the Albany’s broad range of visitors.
You wil streamline venue administration: coordinate
daily bookings, drive resident communication, direct
enquiries and process payments.
You wil generate income: actively promote the Albany’s
events and hireable spaces; upsel merchandise,
memberships and donations.
You wil lead on ticketing and sales: put events on sale,
handle ticketing demands and maintain accurate
customer data. You wil integrate with the Marketing
team on visitor communications and analysing
feedback.
Provide informed and outstanding customer care to al
individuals
Take active ownership of ticketing and venue
administration
Coordinate efficient preparation and delivery of events
with the Venue & Events Managers
Promote Albany facilities and events, maximising sales
opportunities and income generation
Work with the Head of Operations to ensure effective
departmental and seasonal planning
Requirements
Relevant experience in a similar role or customer focused environment High level of computer literacy and ability to learn new systems quickly, including through self-study Proactive, aptitude for problem-solving and decision making, strong initiative High level of self-management: well organised, systematic, able to manage time and priorities tasks effectively Experience or understanding of how to plan ahead effectively, anticipating operational and event needs Relevant experience in a similar role or customer
focused environment
High level of computer literacy and ability to learn new
systems quickly, including through self-study
Proactive, aptitude for problem-solving and decision
making, strong initiative
High level of self-management: well organised,
systematic, able to manage time and prioritise tasks
effectively
Experience or understanding of how to plan ahead
effectively, anticipating operational and event needs
Excellent communication and negotiation skills, orally
and in written correspondence
“The Albany is a space where creativity isn’t
rushed but allowed to evolve, where the
process is just as important as the end result.”
Associate Artist
Commitment to be responsive to the needs of diverse
communities and to serve visitors with a variety of
needs and abilities
Experience of cash handling, reconciliation and
banking procedures
Attention to detail, high level of accuracy with
administrative tasks
Knowledge and understanding of Health & Safety
Ability to adapt to a dynamic work environment,
responding quickly and diplomatically to challenges
and changing priorities communication and negotiation skills, orally and in written correspondence “The Albany is a space where creativity isn’t rushed but allowed to evolve, where the process is just as important as the end result.” Associate Artist Commitment to be responsive to the needs of diverse communities and to serve visitors with a variety of needs and abilities Experience of cash handling, reconciliation and banking procedures Attention to detail, high level of accuracy with administrative tasks Knowledge and understanding of Health & Safety Ability to adapt to a dynamic work environment, responding quickly and diplomatically to challenges and changing priorities
About the Company
The Albany is an arts centre committed to representing
the extraordinary creativity and diversity of Deptford,
Lewisham and South East London. Each year over
60,000 people attend our events, ranging from music to
theatre, spoken word and family performances; and take
part in our award-winning participatory projects for young
people and adults over 65.
Download our annual accounts
The Albany was Lead Delivery Partner for We Are
Lewisham, the Mayor’s London Borough of Culture
2022, with over 400,000 audience members attending
over 600 events throughout the year. Also in 2022, we
were appointed as Lewisham’s Arts & Culture Anchor
Organisation, responsible for leading sector support
initiatives, facilitating networking and amplifying the
creative work happening in the borough.
Alongside four performance spaces, a bar, café, garden
and coworking hub, we offer a range of low-cost
rehearsal space, meeting rooms and offices for
community and creative businesses. We aim to foster a
welcoming and inclusive space where everyone is
inspired to be creative, and where artists are supported
and developed, in part through programmes such as our
Associate Artists and Creative Communities schemes.
The Albany has 23 resident organisations, and manages
and programmes Deptford Lounge on behalf of
Lewisham Council. We are co-lead of the national Future
Arts Centres network and lead partner of Fun Palaces.