About the Role
This role requires leadership, clarity of communication, care and a deep understanding of co-creation, social impact and sustainable community relationships. You will be responsible for ensuring DanceWest’s projects are community-driven, artistically excellent and professionally delivered.
Requirements
We are looking for someone who has:
Experience leading a team to deliver excellent visitor experience, ideally in a cultural or gallery-based context.
Knowledge of Health and Safety regulations for both public and staff, with experience of monitoring practices and leading on evacuation training.
Knowledge of ticketing systems, preferably Tessitura.
A commitment and passion for ensuring outstanding visitor experience to a diverse audience.
Excellent communication and customer service skills.
An innovative and hands-on approach to problem solving.
The ability to stay calm under pressure and diffuse difficult situations with a diplomatic approach.
IT literacy and is confident with basic AV equipment.
A flexible approach to work and hours, including evenings, weekends and bank holidays.
About the Company
DanceWest, Dance for Everyone, Everybody.
Our mission is to engage people of all ages and abilities in high quality dance activity, improve the mental, physical health and wellbeing of all people through dance. We believe that dance enriches lives and is the catalyst for positive change in our community. Simply dance for everyone and everybody.
What we deliver
We provide free & low cost dance classes, community dance programmes co-designed with our participants and partners.
Key facts
We engage 30,000 people each year in 76 weekly classes.
We work in: Brent, Hammersmith & Fulham, Hounslow, Richmond, Kensington and Chelsea, Kingston and Westminster.
In 2024 we changed our constitution to enable us to collaborate with partners across the UK.
We transform the health and wellbeing of vulnerable and diverse communities.
Our work has been featured in The Guardian, Evening Standard, Marie Clare and London Live.